Eligibility and scope
Because many PFH products are custom-made, resolution rules need to explain the difference between preference changes, damage, and confirmed production issues.
Returns
Returns and remakes
Clarify what happens when a customer has an issue after approval, shipment, or delivery.
PFH Guide
This policy page explains the key expectations clearly and keeps the next support step easy to find.
Resolution policy
Explain remakes, transit damage, and post-delivery support in one clear policy.
Damage and delivery issues
If a package arrives damaged or materially incorrect, support will review the photos and order details to confirm the next step.
Review and approval checkpoints
Approval stages matter. The site should explain how preview confirmation affects later remake or return handling.
Next-step support
If a customer still needs help, contact PFH support so the team can review the order with them.
Returns
Need help with an order issue?
This page explains when a return or remake applies. Contact PFH if your order still needs attention.