Returns and remakes

Because many PFH products are custom-made, resolution rules need to explain the difference between preference changes, damage, and confirmed production issues.

If a package arrives damaged or materially incorrect, support will review the photos and order details to confirm the next step.

Approval stages matter. The site should explain how preview confirmation affects later remake or return handling.

If a customer still needs help, contact PFH support so the team can review the order with them.