Production and dispatch
Custom orders need both production time and shipping time. The storefront should explain those separately so expectations stay realistic.
Shipping
Shipping policy
Set delivery timing and shipping expectations before customers need to ask support.
PFH Guide
This policy page explains the key expectations clearly and keeps the next support step easy to find.
Delivery basics
Shipping expectations should match product, FAQ, and support language.
Tracking and regions
Once an order ships, customers should receive tracking updates plus any delivery notes that apply to their region.
Delays and customs
International delivery, customs review, and carrier delays need explicit language so customers are not left guessing.
Shipping questions
If order status does not answer a delivery question, contact PFH support for help.
Shipping
Still unsure about delivery timing?
Use this page to understand timing and delivery expectations, then contact PFH if you still need shipping help.