Shipping

Shipping policy

Production and dispatch

Custom orders need both production time and shipping time. The storefront should explain those separately so expectations stay realistic.

Tracking and regions

Once an order ships, customers should receive tracking updates plus any delivery notes that apply to their region.

Delays and customs

International delivery, customs review, and carrier delays need explicit language so customers are not left guessing.

Shipping questions

If order status does not answer a delivery question, contact PFH support for help.

Still unsure about delivery timing?

Use this page to understand timing and delivery expectations, then contact PFH if you still need shipping help.