Terms of service

These Terms explain the basic rules for using Paint For Heart (PFH), placing an order and buying artwork from us. Paint For Heart is operated by Amorvas Co., Limited / 繪愛藝術有限公司, Hong Kong Company No. 79750185.

When you use the website or place an order, these Terms apply together with the product information shown to you and our Refund, Shipping and Privacy Policies. These Terms do not affect any consumer rights protected by law.

Please give PFH accurate order and delivery details and keep your account information secure. If you need help with an order or account, use the Contact PFH button below and include your order number if you have one.

The product page and checkout show the artwork, selected options, price, currency, delivery choices and amount due. At checkout, you can review the payment methods available for your region and currency, taxes, delivery charges and the total before paying. Shopify operates checkout and payment; PFH receives your order when Shopify displays the checkout confirmation.

For Custom portraits, the price updates with the artist tier, size, framing, number of people or pets and any available Rush Service you select.

Some orders need a final check before work begins. If we need to confirm an option, reference file, destination, price or availability, we may pause processing while we contact you. We will explain what needs to be confirmed and the next step. If an obvious price or setup error affects the order, we will explain it and agree a fair way forward with you before proceeding. Any cancellation or refund follows the relevant Policy, and your consumer rights remain available.

Each Original artwork is offered as the individual work shown on its product page. That page describes the work and its current availability; the product facts shown there apply to that artwork.

Your Custom commission follows the product, artist tier and creative process selected for the order. Provide suitable reference photos and instructions, and reply when PFH asks you to review or confirm them.

For Emerging and Established commissions, the direction Preview helps you confirm the composition before painting; it is not the finished artwork. The final artwork is painted by hand. Master commissions agree the creative direction through individual consultation. The preview and completed-artwork review periods are explained below.

For an Emerging or Established commission, PFH sends an AI-assisted direction preview before painting begins. It lets you review the proposed composition and creative direction; it is not a preview of the completed artwork, which the artist will paint by hand.

Before painting begins, you can request as many changes to the direction as needed. Each time PFH sends a new preview, you have 3 calendar days to request changes or add photos. If we do not hear from you within that period, we treat the direction as confirmed and continue. Each newly issued preview starts a fresh 3-calendar-day review period.

For a Master commission, the creative concept is agreed separately before painting begins.

Before shipping, PFH sends a photo of the completed Custom artwork. You have 3 calendar days to request an eligible detail review or tell us that you need longer.

After painting, up to 3 detail revisions are included for colours, patterns or similar details that do not change the overall image. The composition, people or pets, actions and poses are confirmed before painting and cannot be changed at this stage.

If an eligible detail revision is made, we’ll send a new completed-work photo and a fresh 3-calendar-day review period will begin. If we receive neither an eligible revision request nor notice that you need longer during the review period, the order continues to normal shipment.

A defect, a clear mismatch with the confirmed description, transit damage and any statutory rights are handled separately. See our Returns page for details.

Plans can change. If you cancel a Custom commission, the refund is based on the stage reached when PFH receives your request:

Each later Preview gives you another 3 calendar days to request changes or add photos. The refund remains at the same 80% stage until the artwork moves into the next stage of creation.

A defect, an artwork that is not as described, transit damage and any statutory rights are considered separately. See our Returns page for full details.

Please send only photos, text and instructions that you have the right or permission to use. You give PFH permission to use those materials only as needed to discuss, create and complete your order.

When you buy a physical artwork, you receive the work described in the order. Copyright and other intellectual-property rights do not transfer automatically unless PFH confirms a transfer in writing. Rights in reference materials remain with their lawful owners.

Except where permitted by law or with PFH’s prior written permission, PFH’s name, website design, text, images and other store content may not be copied, republished or used for commercial purposes.

Shopify, payment providers, carriers and other providers operate parts of checkout, payment, hosting, delivery or support. When you use those services, the provider’s own terms and privacy notice may also apply. PFH remains responsible for the promises and services it provides.

PFH is responsible for the services and promises it provides, and these Terms do not limit rights protected by law. If a problem results entirely from inaccurate information you provided, material you did not have permission to send, or circumstances outside our reasonable control, we will review what happened with you and explain how the relevant rights and responsibilities apply.

Plans can change. The refund or return available depends on the type of artwork, the order’s current stage, its condition and your consumer rights. Our Refund Policy contains the full rules for Custom cancellations, Original returns, refund timing, transport damage and return requirements. Please use that Policy for the complete details.

Available delivery services and charges are shown at checkout. Production and delivery depend on the artwork, approvals, drying, framing, packing, destination, customs and carrier conditions. Please read the Shipping Policy for the current delivery, timing, customs, packing and damage-reporting guidance.

How PFH handles reference photos, completed-artwork display choices and personal information is explained in the Privacy Policy. Please use that Policy for the complete privacy details.

If something is wrong, contact us first so we can review it with you. You may also seek help or a remedy through a court, regulator, consumer-protection body or another channel available under the law that applies to you.

We may update these Terms for future use of the website. The version shown when you place an order continues to apply to that order unless the law requires a change or we agree a change with you. If one part is not enforceable, the remaining parts continue to apply as far as the law allows.