Customer Reviews
What customers saw in the finished painting
These real customer stories help you judge likeness, finish quality, and how the portrait feels once it is on the wall.
The quality completely exceeded my expectations, and the painted effect has real impact. It shows my mother when she was young.
The painting arrived, and it genuinely moved me. I commissioned this scene of an older sister and younger brother embracing, and the artist captured both her tenderness and his sense of dependence beautifully. Their eyes are especially expressive. The gold frame has a lovely quality, and every time I see it on the living-room wall, I feel warm inside. This is more than a painting—it is a precious record of the two children's growing years.
The atmosphere is excellent, and the artist's ability is truly impressive. I know a little about oil painting myself, and both the finished quality and the process stand up to close examination. This is a very professional artist. I am extremely satisfied with the style of this painting—it is excellent value.
PFH's artist handled the academic style very well and showed solid technical skill. This portrait was a gift for my mother, who adores our daughter, and she was deeply moved.
I specifically sought out an experienced artist skilled in overseas masterworks, and the result is truly wonderful. It was painted in a traditional manner, and I absolutely love it. It was a gift for an overseas client, and they loved it too. I have commissioned from this seller several times; they are genuinely dependable.
I had my own photo incorporated into the painting, and the result looks surprisingly convincing. The artist did a good job and blended everything together beautifully.
I have commissioned here before, and the work has always been excellent. This time I asked for a realistic portrait of my daughter using a classical approach. It looks incredibly true to life, the brushwork has real presence, and you can immediately see that it was painted by hand. The finished piece feels substantial and dependable, and I am very satisfied.
It was a gift for an overseas client. I did not expect it to be rendered so beautifully—the brushwork is rich, the details are precise, and the final effect is exceptionally good.
My wife turned 60 this year, and I asked PFH to paint her as she looked when she was young. Back then, while she was doing the family's laundry, light would fall across her. She looked so warm and beautiful. When she saw the painting, she cried with happiness.
This academic painting approach produced a beautiful result with wonderful depth and texture. My family praised it for days, and the grandfather of the family was so happy he could not stop smiling.
It looks exceptionally refined, and the artist's skill is formidable. Truly the work of a professional painter. Very nice! I am about to take it upstairs and hang it. My family thought it was a commission worth well over a hundred thousand. The sense of satisfaction is incredible.
At first I wanted a very large painting, but customer service explained that bigger was not necessary and that the right size mattered most. They recommended a size, and the result completely exceeded my expectations. It is wonderful and delicately rendered. Everyone in my family loves it. Next time I will commission one for my husband and come back to you.
The painting is excellent. You can tell how much care went into it, and the likeness is remarkable. I love it, and my child is very happy.
I studied painting myself and specifically asked Artist Tao for a portrait in this classical style. The wait was long, but the result was absolutely worth it. The painting is beautiful. If you care about quality, you need an artist at this level; after seeing this, the inexpensive work elsewhere does not compare. Thank you to Artist Cheng for all the hard work.
Before you order
Custom portrait FAQs
We hope these notes help you understand the full custom process with greater clarity and confidence, from preparing your photos to receiving the finished artwork.
How is the price determined, and which payment methods can I use?
The price updates clearly as you choose the artist tier, size, framing, number of people or pets and any Rush Service available for the portrait.
At checkout, you’ll see the payment methods available for your region and currency. Taxes, delivery charges and any other amount due will also appear before payment, giving you time to look everything over before continuing.
Can I place my order first and submit the photos later?
Yes. Choose Send later to complete the order first, then visit Upload Photos when the photos are ready.
Please add at least one clear photo of every person or pet who will appear in the artwork. You can add up to 3 photos for each subject, and each file can be up to 20 MB. If you ordered more than one portrait, prepare a separate group of photos for each artwork. PFH will review the submitted references and contact you if something needed for production is missing or unclear.
What photos and reference materials should I submit, and how are they handled?
Choose a well-lit, original-resolution photo in which the person, pet or important detail is clear and unobstructed. PFH reviews the references before production and will contact you if another photo or more information is needed.
Your original reference photos are not displayed publicly. PFH uses them to create the artwork and manage the order. For Emerging and Established commissions, the OpenAI API helps prepare a direction Preview; information processed by OpenAI is handled under the applicable API terms and settings, separately from PFH’s own working-copy retention.
PFH may display the completed artwork on its website, social media, advertising or printed material, but does not publish your reference photos, name, address or exact location for that purpose. You may ask PFH not to display the completed artwork. PFH deletes unneeded working copies of reference photos within 30 days after delivery is confirmed, unless information must be kept to handle a dispute, claim, chargeback or legal requirement.
See our Privacy Policy for the complete details.
Can people or pets from different photos be combined in one painting, and can the composition be adjusted?
Yes. One portrait can bring together up to six people or pets. If your idea includes more than six, contact us before ordering. We’ll look carefully at the space and detail each one will need and help you find the best approach.
For an Emerging or Established commission, we can bring people or pets from separate photos together in the direction Preview. Emerging commissions generally use a simpler background, while Established commissions can offer more refined background options. What is possible still depends on the reference photos, composition and selected artist.
Before painting begins, we can refine the background, clothing, placement, pose or action. For a Master commission, the creative concept is agreed before painting begins. If the reference material limits a particular approach, we’ll explain it clearly and help you find a suitable direction.
If the artwork includes any person—alone or together with pets—choose the corresponding Human Portrait. A Pet Portrait is created for pets; a pet can appear in a Human Portrait when it belongs to the shared story.
After painting begins, up to 3 detail revisions are included for colours, patterns or similar details that do not change the overall image. The composition, people or pets, actions and poses therefore need to be confirmed before painting begins.
What happens after I place my order?
We’ll begin by looking carefully at the photos and details you have shared. If anything important is missing or unclear, we’ll write to you and help you complete it.
For an Emerging or Established commission, the next step is a direction Preview. You have 3 calendar days to request changes or add photos. If we have not heard from you when that period ends, we’ll take the direction as confirmed and continue arranging the portrait. Each new Preview begins a new 3-calendar-day review period.
For a Master commission, the creative concept is agreed before painting begins. Once the direction is ready, the artist begins creating the hand-painted artwork. Before it leaves us, we’ll send you a photo of the completed work so you can see it ready for its journey.
How does Rush Service work?
Rush is available for eligible Emerging and Established commissions; Master commissions follow their individual schedule. For a Small portrait, Rush can reduce the usual production time from about 15 days to about 7 days. For Medium, Large and Oversized portraits, production and scheduling are usually about 40% shorter.
Review, replies, eligible revisions, drying, framing, packing, customs and delivery still need time. If you have an important date, tell PFH as early as possible. See the current guidance in our Shipping Policy.
Which sizes and framing options are available?
The portrait page shows the sizes and framing choices available for that work. Think about the space where the portrait will live, then choose the combination that feels most at home there.
As you choose, the page updates the total and shows which options can be ordered together.
Approximately how long will my portrait take?
Usual Custom production guides are:
Small — about 15 days; with eligible Rush, about 7 days
Medium — about 30 days; with eligible Rush, usually about 40% shorter
Large — about 45 days; with eligible Rush, usually about 40% shorter
Oversized — about 60 days; with eligible Rush, usually about 40% shorter
Production starts when PFH has suitable photos and the required order information and the first direction Preview is confirmed, or its 3-calendar-day review period ends without a reply. Each new direction Preview has its own 3-calendar-day review period. A Master commission starts on its individually agreed schedule after the creative direction is confirmed. Delivery time is separate. See our Shipping Policy and tell PFH early if an arrival date is important.
What if I need to change or cancel my order?
If you cancel, the refund follows the stage reached when PFH receives the request:
Not yet scheduled — 100%
Scheduled, but painting has not started — 100%
First direction Preview confirmed, or its 3-calendar-day review period ends without a reply — 80%
Painting has started — 70%
Artwork completed — 30%
Shipped — 20%; the artwork must be returned to PFH, and the applicable refund is issued within 3 working days after PFH receives and verifies it
Each later direction Preview has another 3-calendar-day review period but does not create a new refund percentage. See our Refund Policy or contact PFH with the order number.
What if the artwork arrives damaged?
If the artwork arrives damaged, contact PFH as soon as possible and within 48 hours after delivery. Include the order number and clear photos of both the artwork and its packaging. PFH will review the evidence and explain the available remedy and any return requirement under the Refund Policy.
Will I see a direction Preview before painting begins?
The finished artwork is hand-painted by the artist. Emerging and Established commissions use the OpenAI API to prepare a direction Preview before painting begins; it is not the finished artwork. Master commissions follow their individual consultation process and do not use AI. PFH deletes unneeded working copies of reference photos within 30 days after delivery is confirmed, subject to the limited exceptions in our Privacy Policy.
What if the portrait doesn’t feel accurate?
Before painting begins, the creative direction can be shaped according to the selected artist tier and process. Emerging and Established commissions may refine the direction Preview without a fixed round limit at that stage. Master commissions agree the creative direction through their individual consultation.
After painting begins, every tier includes up to 3 eligible detail revisions for colours, patterns or similar details that do not change the overall image. Composition, people or pets, actions and poses must be confirmed before painting begins. Before shipping, PFH sends a photo of the completed work; you have 3 calendar days to request an eligible detail review or tell us that you need longer. This final check does not create a new refund percentage. Defects, artwork not as described, transit damage and consumer rights are handled separately under the Refund Policy.