Customer Reviews
What customers saw in the finished painting
These real customer stories help you judge likeness, finish quality, and how the portrait feels once it is on the wall.
This was a gift for my wife's 35th birthday. The artist is highly skilled, with confident brushwork, and my wife was especially pleased.
The likeness is excellent, the lighting is especially good, and the portrait feels full of life. The experienced artist's craftsmanship is superb. Thank you.
The artist's skill is incredible. I love this heavy, textured treatment, and the way the smoke was painted is exactly what I wanted. The work of a master really is different. I love it.
My childhood friend and his family moved into a new, larger home. After seeing how many years he had worked hard for his family, I decided to commission an oil painting as a housewarming gift. We are all in our forties or fifties, and it was the first time I had ever seen him cry so much over a gift.
As an art enthusiast, I have high standards for oil painting, and this studio fully met my expectations. The colors are refined and harmonious, the light and shadow are handled beautifully, and every brushstroke feels professional. This is exactly the rich, broad brushwork I wanted—the unmistakable feeling of oil paint and the artistic character I was looking for. Highly recommended.
The painting is wonderful. My wife and I are both extremely pleased. The brushwork gives it life, the artist was very patient, and every detail is beautifully rendered. It feels artistic and is something we will treasure forever.
After such a long wait, I was incredibly excited when the painting arrived. It is very delicately painted, and I even received progress photos along the way. You can tell it was hand-painted by a fine-arts-trained artist—every strand of hair is visible. It was delayed by a few days, but when the painting is this beautiful, I do not mind. Thank you. I will come back to PFH's artists when I need another painting.
With oil painting, you really do get what you pay for. I am very satisfied with the result, and the overall texture and finish are excellent. This is a gallery with more than a decade of experience, after all. I love it.
This painting is amazing. A true artist really is on another level—the technique is outstanding.
My girlfriend loves this studio's oil paintings. We commissioned one before, but I did not expect this one to be rendered so beautifully. The delicacy and texture are excellent, and they also provided progress updates. Very reliable. I will return for my girlfriend's next birthday.
A birthday surprise for my daughter—this custom oil painting made the occasion feel truly special. The artist's skill is exceptional: her sweet smile and playful peace-sign pose were captured perfectly, the Miao silver ornaments are detailed down to the finest strands, and the Dong village scenery creates a wonderful atmosphere. My daughter screamed with delight when she opened it and said it was the most thoughtful and meaningful gift she had ever received. A hand-painted work of art feels more precious than any toy. I am extremely satisfied.
The painting is beautiful, the colors are incredible, and I am extremely satisfied.
I had always wanted a portrait of myself that I could treasure. I spoke with several studios but none felt very professional. The moment I talked with this customer-service team, their expertise was clear. You can tell they have worked in oil painting for more than a decade. They helped me choose the photo with the best potential from dozens of options and made artistic adjustments that improved the overall light and color while keeping the portrait clear and delicate. This studio is a real find—truly impressive.
This is my wife when she was young—the gentle way she once looked in an old town.
Before you order
Custom portrait FAQs
We hope these notes help you understand the full custom process with greater clarity and confidence, from preparing your photos to receiving the finished artwork.
How is the price determined, and which payment methods can I use?
The price updates clearly as you choose the artist tier, size, framing, number of people or pets and any Rush Service available for the portrait.
At checkout, you’ll see the payment methods available for your region and currency. Taxes, delivery charges and any other amount due will also appear before payment, giving you time to look everything over before continuing.
Can I place my order first and submit the photos later?
Yes. Choose Send later to complete the order first, then visit Upload Photos when the photos are ready.
Please add at least one clear photo of every person or pet who will appear in the artwork. You can add up to 3 photos for each subject, and each file can be up to 20 MB. If you ordered more than one portrait, prepare a separate group of photos for each artwork. PFH will review the submitted references and contact you if something needed for production is missing or unclear.
What photos and reference materials should I submit, and how are they handled?
Choose a well-lit, original-resolution photo in which the person, pet or important detail is clear and unobstructed. PFH reviews the references before production and will contact you if another photo or more information is needed.
Your original reference photos are not displayed publicly. PFH uses them to create the artwork and manage the order. For Emerging and Established commissions, the OpenAI API helps prepare a direction Preview; information processed by OpenAI is handled under the applicable API terms and settings, separately from PFH’s own working-copy retention.
PFH may display the completed artwork on its website, social media, advertising or printed material, but does not publish your reference photos, name, address or exact location for that purpose. You may ask PFH not to display the completed artwork. PFH deletes unneeded working copies of reference photos within 30 days after delivery is confirmed, unless information must be kept to handle a dispute, claim, chargeback or legal requirement.
See our Privacy Policy for the complete details.
Can people or pets from different photos be combined in one painting, and can the composition be adjusted?
Yes. One portrait can bring together up to six people or pets. If your idea includes more than six, contact us before ordering. We’ll look carefully at the space and detail each one will need and help you find the best approach.
For an Emerging or Established commission, we can bring people or pets from separate photos together in the direction Preview. Emerging commissions generally use a simpler background, while Established commissions can offer more refined background options. What is possible still depends on the reference photos, composition and selected artist.
Before painting begins, we can refine the background, clothing, placement, pose or action. For a Master commission, the creative concept is agreed before painting begins. If the reference material limits a particular approach, we’ll explain it clearly and help you find a suitable direction.
If the artwork includes any person—alone or together with pets—choose the corresponding Human Portrait. A Pet Portrait is created for pets; a pet can appear in a Human Portrait when it belongs to the shared story.
After painting begins, up to 3 detail revisions are included for colours, patterns or similar details that do not change the overall image. The composition, people or pets, actions and poses therefore need to be confirmed before painting begins.
What happens after I place my order?
We’ll begin by looking carefully at the photos and details you have shared. If anything important is missing or unclear, we’ll write to you and help you complete it.
For an Emerging or Established commission, the next step is a direction Preview. You have 3 calendar days to request changes or add photos. If we have not heard from you when that period ends, we’ll take the direction as confirmed and continue arranging the portrait. Each new Preview begins a new 3-calendar-day review period.
For a Master commission, the creative concept is agreed before painting begins. Once the direction is ready, the artist begins creating the hand-painted artwork. Before it leaves us, we’ll send you a photo of the completed work so you can see it ready for its journey.
How does Rush Service work?
Rush is available for eligible Emerging and Established commissions; Master commissions follow their individual schedule. For a Small portrait, Rush can reduce the usual production time from about 15 days to about 7 days. For Medium, Large and Oversized portraits, production and scheduling are usually about 40% shorter.
Review, replies, eligible revisions, drying, framing, packing, customs and delivery still need time. If you have an important date, tell PFH as early as possible. See the current guidance in our Shipping Policy.
Which sizes and framing options are available?
The portrait page shows the sizes and framing choices available for that work. Think about the space where the portrait will live, then choose the combination that feels most at home there.
As you choose, the page updates the total and shows which options can be ordered together.
Approximately how long will my portrait take?
Usual Custom production guides are:
Small — about 15 days; with eligible Rush, about 7 days
Medium — about 30 days; with eligible Rush, usually about 40% shorter
Large — about 45 days; with eligible Rush, usually about 40% shorter
Oversized — about 60 days; with eligible Rush, usually about 40% shorter
Production starts when PFH has suitable photos and the required order information and the first direction Preview is confirmed, or its 3-calendar-day review period ends without a reply. Each new direction Preview has its own 3-calendar-day review period. A Master commission starts on its individually agreed schedule after the creative direction is confirmed. Delivery time is separate. See our Shipping Policy and tell PFH early if an arrival date is important.
What if I need to change or cancel my order?
If you cancel, the refund follows the stage reached when PFH receives the request:
Not yet scheduled — 100%
Scheduled, but painting has not started — 100%
First direction Preview confirmed, or its 3-calendar-day review period ends without a reply — 80%
Painting has started — 70%
Artwork completed — 30%
Shipped — 20%; the artwork must be returned to PFH, and the applicable refund is issued within 3 working days after PFH receives and verifies it
Each later direction Preview has another 3-calendar-day review period but does not create a new refund percentage. See our Refund Policy or contact PFH with the order number.
What if the artwork arrives damaged?
If the artwork arrives damaged, contact PFH as soon as possible and within 48 hours after delivery. Include the order number and clear photos of both the artwork and its packaging. PFH will review the evidence and explain the available remedy and any return requirement under the Refund Policy.
Will I see a direction Preview before painting begins?
The finished artwork is hand-painted by the artist. Emerging and Established commissions use the OpenAI API to prepare a direction Preview before painting begins; it is not the finished artwork. Master commissions follow their individual consultation process and do not use AI. PFH deletes unneeded working copies of reference photos within 30 days after delivery is confirmed, subject to the limited exceptions in our Privacy Policy.
What if the portrait doesn’t feel accurate?
Before painting begins, the creative direction can be shaped according to the selected artist tier and process. Emerging and Established commissions may refine the direction Preview without a fixed round limit at that stage. Master commissions agree the creative direction through their individual consultation.
After painting begins, every tier includes up to 3 eligible detail revisions for colours, patterns or similar details that do not change the overall image. Composition, people or pets, actions and poses must be confirmed before painting begins. Before shipping, PFH sends a photo of the completed work; you have 3 calendar days to request an eligible detail review or tell us that you need longer. This final check does not create a new refund percentage. Defects, artwork not as described, transit damage and consumer rights are handled separately under the Refund Policy.