Customer Reviews
What customers saw in the finished painting
These real customer stories help you judge likeness, finish quality, and how the portrait feels once it is on the wall.
The eyes felt exactly right, and the whole room softened the moment we hung it.
The painting looked far richer in person than on screen, and the process stayed clear from start to finish.
We wanted warmth rather than a flat copy, and that warmth came through immediately.
The expression, coat texture, and framing all felt carefully considered rather than rushed.
It arrived ready to live with for years, not like a short-lived novelty purchase.
Being able to lock the size and review the exact price live made the whole decision feel safer.
Common Questions
Important answers before the order is placed
Start here for the policies customers usually need before ordering: pricing, photos, previews, rush service, file-safe checkout, delivery, and after-order support.
How is the price determined?
The displayed total comes directly from the exact Shopify variant that matches the selected size, frame, and subject-count combination.
Can I pay first and send photos later?
Yes. Choose send later and the order will retain a pending-photo state so the upload support path can reconnect after checkout.
What kind of photo should I upload?
Clear, eye-level photos in natural light are best. If the reference is not usable, the team may ask for another file before the artwork can move forward.
Can I review or request changes before production finishes?
Preview and revision handling depends on the selected artist route and production stage. If a review step applies, the team will use the order contact path to collect feedback before the next step.
Why are size, frame, and subject count locked in the flow?
These choices determine the exact paid variant, composition scope, material handling, and final price, so they must stay attached to the order metadata.
How does Rush service work?
Rush is added only when a matching Rush Order line is available for the current size, frame, subject count, market, and currency. The current total updates when Rush is selected.
Why can Buy Now be unavailable after uploading files?
Attached reference files must stay connected to the order. If the express checkout path cannot safely carry those files, use Add to Cart; Buy Now remains available for send-later or metadata-only orders.
When will the artwork be produced and delivered?
Timing depends on the selected route, usable photo receipt, revision stage, production queue, and destination. Use the order number when contacting support for a timing update.
Can I change or cancel after placing the order?
Change, cancellation, and refund handling depend on the production stage and whether usable reference materials have already been received, so contact the team as early as possible.
What if the shipment arrives damaged or needs delivery help?
Contact support with the order number and clear photos of the package and artwork. The team will review the case and advise the next replacement, repair, or delivery step.